Reference

Legal Ground Rules For Your Account

Everything that governs your fee999 account sits on this page: how we verify you, how your wallet is funded, and what we owe each other once a table is open.

Local law comes firstWallet verification explainedPlain-written clausesYour rights on request
fee999 Legal Ground Rules For Your Account
DATA AND ACCESS

What We Keep And Who Sees It

There is no mystery layer to our data handling. We hold the identity and payment records your account needs to stay compliant, we keep round and session logs while a dispute is live, and records are removed once the retention window set by law and by our payment partners runs out. You can ask what we hold about you by writing from your registered email address. We confirm who you are first, then send the record in a readable format.

Account records

Your name, wallet number and verification documents confirm who you are and let us match your bKash, Nagad or Rocket sender name. They are never sold, and they are never shown to other account holders.

Round logs

Deposits, withdrawal requests and game rounds are logged so a disputed table round can be checked against the provider's own record. Only staff handling your case can open those logs.

Cookies

The site sets cookies that keep you signed in and remember your language and lobby view. Clear them from your browser settings any time; the session simply asks you to log in again.

Changes and closing

Want a copy of your data, a corrected spelling of your name, or the account shut? Write from your registered email and we confirm the OTP on your mobile number before we act.

ACCOUNT HELP DESK

Getting A Clear Answer On Terms

Legal questions rarely need a ticket and a long wait. If you are stuck on a wallet verification, a settled cricket market or a clause you cannot follow, message the support team through live chat or email from the same account you are asking about. We can pull the session and the payment reference on our side, so you are not typing out screenshots. Write in English or Bengali and the reply comes back the same way. Anything that may turn into a formal complaint gets logged with a reference so you keep a written trail.

Live chat Chat sits inside your logged-in account. Open it from the wallet screen and the agent already sees the pending bKash, Nagad or Rocket request, so you are not asked to describe it twice.
Email Send a written query when you need the answer on record. Quote your account number and the payment reference; we reply in writing so the thread stays usable if you later raise it with a provider.
Account help Password resets, new device logins and OTP problems run through the same desk. We verify with the code sent to your registered mobile number before anything tied to your account wallet is changed.

Questions About Your Legal Rights

These are the points that come up most from Bangladesh account holders, answered the way we would answer them on chat. If your situation is not covered, write from your registered email and we will reply with the clause that applies, not a canned line.

You need to be of legal age where you live and physically in a region we accept. That depends on your local law; if your country restricts this kind of play, you should not register.

The version live on the day you accepted it. When we update the wording, the new text goes up on this page, and continued use of the account means you are playing under it.

Yes. Write from your registered email, confirm the OTP on your mobile number, and we close the account once any open withdrawal to your bKash, Nagad or Rocket wallet has finished clearing.

Markets settle as the published terms say. An abandoned or rescheduled fixture follows the market rules rather than a request made after the result, and the settlement appears in your account history.

Send the request from your registered email. We confirm your identity through the OTP on your mobile number, then reply with the account and payment records we hold for you.

In practice they apply first. bKash, Nagad, Rocket and bank transfer each set their own sender-name rules and transaction caps, and a payment that breaks them is returned even when your account is fine.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.